Call Data Records analysis for Cisco CallManager

Overview

Features and Benefits

• Import the CallManager CDR database in the local database.
• Assign groups of phones to organizational units.
• Calculate Call Costs based on configurable patterns matching.
• Identify the geographical location of the other party according to the area code database.
• Create Reports using different levels of detail:
  1. Aggregate Report provides a high level view of all the organizational units (categories).
  2. Category Report shows the summary per phone for all the phones in a category (organizational unit).
  3. Detailed Report shows every call done according to the used filter.
• Filtering support by category, time and number patterns.
• Reports can be exported to Excel files.
• Define report schedules, and have reports emailed to you automatically and regularly. Filters supported.
• Web interface built upon Microsoft .NET allows the users to manage and browse reports without local installation.
• Wizard based setup and configuration.
• Syn-Apps delivers only superbly engineered products. They all feature:
  • Windows installer, with automated configuration
  • Support for CallManager versions 3.x, 4.x, 5.x and 6.x
  • SQL Server or MSDE databases
  • Built-in support features, enabling us to quickly detect and correct problems if they appear.