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Call-Alert
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Call Notification System
Overview
Call-Alert is a web based application that will automatically send e-mail or text and audio notification to Cisco IP phones when a specific number is dialed, or when a specific user dials a number. The system administrator first defines triggers which match source and/or destination phone numbers. Then, actions are defined which determine whether e-mail is sent or a phone(s) is messaged. Finally, templates which are associated with an action can be easily created to define the message that is sent.
Features and Benefits
- Provides proactive event notification
- Sends text and tone based messages to Cisco XML enabled phones
- Sends e-mail event notifications based on a user defined template
- Web interface built upon Microsoft .NET allows the user to manage event triggers, actions, and message templates
- Syn-Apps delivers only superbly engineered products. They all feature:
- Setup with configuration wizard
- Support for CallManager versions 3.x, 4.x, 5.x and 6.x
- SQL Server or MSDE databases
- Built-in support features, enabling us to quickly detect and correct problems if they appear
- Uses only Cisco approved methods to obtain phone information
How It Works
Call Alert-Call Notification System uses TAPI to monitor the CallManager system events. Call Alert then filters the events based on whether or not they match user defined triggers. If an event matches its corresponding trigger the actions associated with that trigger are fired.
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