Syn-Apps develops custom IP telephony applications which empower users of both Cisco IP telephony solutions and legacy overhead paging systems with increased productivity. Syn-Apps is a Cisco Certified Technology Developer Partner and a Microsoft Gold Certified Partner.

Paging and Intercom Applications

	Extends existing phone systems to intercom systems Supports legacy overhead paging systems Users can access the system from any phone on the network Monitors active calls to prevent interruption Web interface provides easy management of page groups Multicast support: saves bandwidth, allows multi-site paging Hoot ‘N’ Holler: multi-destination auto-answer intercom Secure page groups, Ad-Hoc page groups Sends text messages to Cisco phones that support XML
	Automatically pages users who do not answer their phone Supports legacy overhead paging systems Configurable parameters: Time to Ring Number of Annocements Number of Message Repeats Delay Between Announcements Park Cycle Time Number of Virtual Phones Users can access the system from any phone on the network
	Press an under-desk button to trigger user definable actions An action may send audio to several security teams at once Discreet operation, the source phone will only send audio Notifications can include response items that show up on Cisco XML enabled phones: Call a Number Call Back the Emergency Location Send Emails and Phone Text Messages A template system is provided to include critical information in messages: Calling Number User Name Phone Location User Medical Info Company Web interface provides easy management of emergency phones, actions and security users
	Set up custom notification schedules with complete control Supports Cisco IP phones, legacy paging systems and external phones DTMF zone selection is built in for multi-zone systems Extends existing overhead paging system to IP phones Web interface provides easy management of broadcast schedules, notification tones and external phones Administer the system from any network computer

Enterprise Management Applications

	Generates Cisco IP phone usage reports Customizable cost and location assignments Fully configurable custom report generation: Detail Levels (aggregate, category, detailed) Searchable by Number Dialed (from or to) Searchable by Date and Time Configurable automatic report generation and emailing HTML or Microsoft Excel output options
	Generates Cisco IP phone inventory reports Queries phones for the following information: Name, Description, Model IP Address (hotlink to phone info page) Serial Number Calling Search Space, Device Pool Line Number, Line Label, Line Display HTML or Microsoft Excel output options
	Provides proactive Cisco IP phone event notification (IE user dialed "911") Sends text and tone based messages to Cisco XML enabled IP Phones Sends e-mail notifications based on a user defined template Web interface provides easy management of event triggers, actions, and message templates

IP Phone Service Extensions

	Define personalized away messages for callers Supports Cisco XML enabled IP Phones Improved business communications by providing associates with important status information Users can access the system directly from their phone SA-DND can be configured to allow a user to screen calls even while set to a do-not-disturb mode Web interface provides easy management of messages
	Broadcasts text and images to Idle phones Supports Cisco XML enabled IP Phones (7905 and 7912 do not support idle URL). Configurable by Device Pool or Calling search Space to provide site level administration Web interface provides easy management of text and image message queues across multiple tenants Delivers enterprise pertinent text and images to hundreds of phones at once throughout an organization
	Centralize the control and deployment of ring templates Scheduler allows the automatic management of phone rings Administrator override allows application of a schedule without any customization necessary The fast batched ring set and phone reset procedure allows changing the status of hundreds of phones in seconds Web interface provides easy management of schedules
	Cisco IP Phone Enterprise Directory Searchable by Name, Number or user defined fields Define custom directories based on tenant Supports Cisco XML enabled IP Phones Imports CiscoDC directories Imports database table or views as directories Special import option for ActiveDirectory Scheduled database importing allows for automatic operation Web interface provides easy management of schedules

IP Phone Auto-Dialer

	Dial Cisco IP Phones directly from Microsoft Outlook Supports Microsoft Outlook 2002, 2003 Auto-Dials both internal and external numbers Simple instalation and configuration No TAPI required Dial any Outlook contact with the touch of a button

IPCC Express Dashboard

	View real-time agent and queue status at a glance. IPCC Dashboard alert service provides proactive event notification by sending emails and messaging IP phones when user defined thresholds are met. Shows pertinent stats per agent: Current status Reason Code Calls handled Average Call Handle Time Idle time Shows pertinent stats per queue: Calls in queue Oldest contact Calls handled today/this hour Calls abandoned today/this hour Simple installation and configuration