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Syn-Apps Call Replay

Call Replay

Call Replay is a simple yet powerful call recording solution that records all or specific calls on a scheduled or ad-hoc basis. Its user friendly interface provides secure access to call review, with the ability to share call recordings. Whether used for compliance, training or internal audit purposes, Call Replay is an unparalleled value in cost and capability for any organization.

Screenshots:

Features & Benefits:

Recording Capabilities: Record all calls from a specific user, specific time or instantly with the push of a button. Instant recordings capture the entire call regardless of when the recorder is engaged
Malicious Call Trace: Automatically trace and record malicious calls with a single push of a button from your Cisco IP phone
Monitor Live Calls: Listen to a call as it happens, without any conferencing. Whisper to the agent without being heard by the external party
Review, Annotate, Email: Upon review, phone recordings can be given annotations and E-Mailed to appropriate personnel
Search Filters: Recording can be searched by caller IDs, phone numbers, annotations and time
Organize: Calls can be manually or automatically organized using flexible, color coded folders. Rules and filters can be defined to organize calls by phone number or user name patterns
Call Retention Policies: Recordings can be kept for a period of time or until the hard-drive is full
On Demand Recording: Allows users to keep important calls by utilizing a phone service
Multi Site: Record and administer many network partitions as if they were one
Call History: Follow a call as it is transferred, put on hold or parked