Delete/Recreate Paging Groups from SA-Announce and CUCM

Delete and Recreate Paging Groups

There are occasions when you need to delete and then recreate groups because they were set up incorrectly (wrong DN, name, group type, etc.) There are also occasions when you’ll want to delete groups that are no longer used.

To make it easier to recreate the group, we recommend taking screen shots of the group’s configuration before deleting.

Delete Paging Group from SA-Announce

  1. Log in to SA-Announce.
  2. Select Groups > Create/Edit Groups.
  3. Find desired group and note the line number; you’ll need it in steps below.
  4. Click Delete Group.
  5. Click OK to confirm delete.

Delete Phone and Line Number from Communications Manager

  1. Log in to CUCM.
  2. Select Device > Phone.
  3. Search for phone: Directory Number contains [paging group line number].
  4. Delete phone:
  1. Click Device name.
  2. Click Delete. 
  3. Click OK to confirm delete.
  1. Select Call Routing > Route Plan Report.
  2. Search for route plan: Directory Number contains [paging group line number].
  3. Delete route plan:
  1. Click Directory Number.
  2. Click Delete.
  3. Click OK to confirm delete.

Synchronize Data Between SA-Announce and CUCM

  1. Go back to SA-Announce.
  2. Select Services > Broadcast Services > Refresh Data.
  3. Click Refresh Data.

Note: If you deleted a group that’s no longer used, skip this step and move on to deleting the dialer.

Recreate Group in SA-Announce

  1. Select Groups > Create/Edit Groups.
  2. Add group details.
  3. Click Save Group.

Delete and Recreate Dialers

Stop Broadcast Services in SA-Announce

  1. Select Services > Broadcaster Service.
  2. Stop Broadcasters Services.

Delete Dialers in CUCM

  1. Select Device > Phone.
  2. Search for phones where Device Name (DN) contains ‘EEEE’. Click + to add new search line for Directory Number.
  3. Remove the necessary EEEE device phones.
  1. Right-click on the device and select Open in new Tab.
  2. Click Delete.
  3. Close the tab.
  4. Repeat a-c for each device to be removed.

Important: EEEE device names MUST be in order – i.e. the last two digits of the devices name must be 00, 01, 02, 03, etc. So, if you have 9 devices and you delete the device ending in 08, devices ending in 00 through 07 will continue to work but the device ending in 09 will NOT work because 08 is missing, which causes a break in the numbering scheme. To fix this, delete 09 and recreate it. They system will assign the next available number.

Note: If you deleted a group that’s no longer used, skip the next step. You’re done.

Synchronize Data Between SA-Announce and Communications Manager

  1. Go back to SA-Announce.
  2. Select Services > Broadcast Services > Refresh Data.
  3. Click Refresh Data.

Recreate Dialers in SA-Announce

  1. Select Settings > External Phone Setup.
  2. Enter DN, CSS, DP, and PT for dialers.
  3. Click Save Group.

Restart Broadcaster Services in SA-Announce

  1. Select Services > Broadcaster Service.
  2. Click Refresh Data.
  3. Restart the Broadcaster Service when the refresh is complete.
  4. (Optional). Select Settings > External Phone Setup to verify the phones have been removed.