Resolve Cisco IP Phone Error
If your Cisco IP phone is having any of these issues:
- IP phone doesn’t get audio during page
- IP phone’s Mute and/or Speaker lights don’t turn on during page
- IP phone cannot be reached by paging group
then the IP phone has an incorrect URL Authentication value in Communications Manager.
This error is seen in theProgram Files\Syn-Apps\SA-Announce\Broadcast\Trace Log
:
PhoneXml : ERROR [SEP0012345ABCDE, 192.168.xxx.xxx] output=[<CiscoIPPhoneError Number='4' />]
There are three steps in the Cisco Communications Manager to resolve this issue:
- Verify Authentication URL is correct.
- Verify Authentication Server value for each phone.
- Verify the Phone Lists Correct URL.
Verify Authentication URL is correct in Communications Manger
Important: This step requires resetting phones if you have to update the URL Authentication value. Scheduling the Reset during a maintenance window is recommended.
- Click System > Enterprise Parameters.
- Under the Phone URL Parameters section, verify that the URL Authentication value is
http://xx.xx.xx.xx/SA-Announce/PhoneServices/Authenticate.aspx
wherexx.xx.xx.xx
is the IP address of the SA-Announce server. - Do one of the following:
- If no changes were made, move on to the next step.
- If changes were made:
- Click Save.
- Click Reset. This resets all the phones.
Verify Authentication Server Value for a Phone
Important: This step requires resetting phones if you have to update the Authentication Server field. Scheduling the Reset during a maintenance window is recommended.
- Click Device > Phone.
- Search by Directory Number for extension.
- Click on the Device Name of the phone.
- In the External Data Locations Information section, verify that the Authentication Server field is blank.
- Do one of the following:
- If no changes were made, move on the next step.
- If changes were made:
- Click Save.
- Click Reset. Phone reset immediately.
Verify the Phone Lists Correct URL
- Click Device > Phone.
- Search by Directory Number for extension.
- Click on IP Address of the phone.
- Click Network Configuration in the left pane.
- Verify that the URL Authentication value is
http://xx.xx.xx.xx/SA-Announce/PhoneServices/Authenticate.aspx
wherexx.xx.xx.xx
is the IP address of the SA-Announce server