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Call Monitoring Made Easy

Reduce response time and remove the guesswork of locating the emergency or dialed phone source with Syn-Apps' CallAlert

System Administrators can easily define parameters to trigger alerts when specific users or destination phone numbers match the defined parameter(s). Once parameters are defined, CallAlert automatically sends audio/visual notifications to IP phones, email, or SMS messages.

Key Features:

Alert the Right People - Notify specific users when any number is dialed. Administrators can select specific users to alert for each scenario

Call Tracking - Monitor who your employees are calling using specific filters by user or specific dialed digits:

  • Monitor specific numbers personnel are dialing, such as dialing 911
  • Monitor incoming and outgoing calls using extension filters, such as monitoring calls to extension XX58

Alert Delivery - Alert personnel with notifications delivered to Cisco IP phones, E-mail clients, or SMS text messages when specific number(s) are dialed. Customers can integrate additional notification endpoints when coupled with SA-Announce!

Custom Alert Templates - Create pre-defined alert templates containing important information such as Phone Extension, Floor & Room Number (User Location), User Name, Date & Time, and any other pertinent information as defined by administrators.

 
Call Monitoring
 

Streamlined Security & Responsiveness

Technical Details:

Since 2001, Syn-Apps has been a member of Cisco's Preferred Solution Partner program—an elite program that enables third-party developers like Syn-Apps to design business solutions interoperable with Cisco products.

Syn-Apps’ CallAlert call monitoring software is compliance-tested and compatible with Cisco CUCM Call Manager and XML-enabled Cisco IP Phones.

 

Compatibility Details

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CallAlert delivers audio/visual notifications to any XML-enabled Cisco IP Phone

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Compatible with CUCM 7.X - 11.X

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Syn-Apps CallAlert
 

  See it in action!

How quickly can you pinpoint the location from which 911 was dialed?

Instantly arm your personnel with pertinent information from CallAlert. Understand specific call details like the location of the dialed 911 call, which user the phone is associated to, and more - keeping your organization one step ahead at all times.

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Featured Case Study | Rochelle Community Hospital

Rochelle Community Hospital, located in Rochelle, Illinois, has used Syn-Apps’ CallAlert software since 2012 to enhance network communications. The hospital uses CallAlert to monitor 911 calls and various call activities on their network.

“Some members of our organization need to be alerted when a certain number is called, so this [CallAlert] allows us to easily notify that person. It always allows us to track numbers for diagnosing issues users may have.”

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CASE STUDIES ARCHIVE

 


Some members of our organization need to be alerted when a certain number is called, so this [CallAlert] allows us to easily notify that person. It always allows us to track numbers for diagnosing issues users may have.

Christopher Powell, Network Manager, Rochelle Community Hospital


Our Safety Department is notified of 911 calls, as they are the first responders on campus. This happens through a variety of mechanisms including direct notifications to Cisco IP phones & text alerts to cell phones. Additionally, email notifications are sent to select safety individuals for awareness and follow-up.

Community College Customer