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Streamline employee communication and productivity, improve customer satisfaction, and provide a safer environment for your staff and customers, all while leveraging your existing network.

Retail Notification Solutions

Common Use Cases:

In-Store Announcements – Broadcast live or pre-recorded alerts across overhead speakers, digital signage, and more to quickly communicate with store personnel and customers

Improve Customer Service – Reduce the time your customers wait in call queues by connecting IVR (interactive voice response) systems with Syn-Apps' Paging Relay to automatically alert staff when callers are waiting on the line

Store Security – Integrate panic buttons or custom phone extensions used to quickly alert store security when a situation occurs

Weather Emergencies – Alert personnel and shoppers of severe weather emergencies. Announce pertinent information such as where to seek shelter and evacuation procedures

Pleasant Atmosphere – Create an ambient shopping environment for customers and employees with background music streamed to overhead speakers from Syn-Apps' Paging Relay

Smart Building Detection – Speed up response time by connecting smart-building systems to detect and alert personnel of improper building entry, motion detected, unauthorized presence, theft, fire, and more to ensure appropriate actions are taken quickly

Call Monitoring – Notify a specific personnel when specific criteria is met for incoming or outgoing calls, such as dialing 911 or placing calls outside of the network during store hours

Retail Solutions
  • Activate pre-recorded or real-time emergency evacuation alerts
  • Connect panic buttons to instantly notify store security or local authorities, enable discreet monitoring, and even record on-going situations
  • Immediately notify building security of emergencies using a variety of secure dispatch methods, including: any phone, desktop computer, mobile application, or other configured devices
  • Instantly inform employees and customers of Weather Alerts via phones notifications, overhead speaker announcements, digital displays, and more
  • Enable and capture remote audio and video with the touch of a button
  • Immediately notify First Responders when 911 or any other specific number is dialed from within a store
  • Integrate beacons, analog systems, and digital signage displays across your network
  • Hold employees accountable with call monitoring solutions used to improve quality assurance, customer service, and training programs
  • Integrate smart building systems to detect improper entry, theft, fire, and other events to ensure quick and efficient response
  • Simplify in-store paging with Syn-Apps' Revolution notification software
  • Schedule automatic employee break / shift bells
  • Consolidate bells, clocks, and PA systems leveraging the network for improved efficiency, time and cost savings
  • Instantly find retail personnel and engage in ad-hoc conference calls with a single-button push
  • Select from a host of IP-based speakers and clocks with one-way broadcast or two-way talk and listen capabilities
  • Integrate analog phones and paging systems with IP speakers and disparate endpoints to create a simplified notification management platform
  • Customize and schedule store announcements with custom audio or pre-recorded announcements
  • Pre-record, schedule and play, or instantly record and play ad-hoc communication
  • Search for contacts within your department, outside your department, and even outside of your network using App-Pendix global directory software
  • Track and report incoming and outgoing calls across your network - Employees can instantly hit record, at any time during the call, and obtain the entire call history – from beginning to end – a simple and secure call-recording method


  See it in action!

When a critical situation arises, how prepared is your organization to get the right message to the right people, at the right time?

Take a few minutes to view the overview video to learn how Syn-Apps can help your organization streamline communication processes and improve preparedness.



Yes, we're multi-platform.

Syn-Apps is proud to support its notification solutions on a variety of UC systems - because communication should be easy. Whether alerting one individual of an isolated situation, or thousands of people of an emergency, we understand that reliable communication is critical to your organization. Regardless of your communication system today, Syn-Apps will be there to support your notification needs tomorrow. Select your PBX communication system below to learn how Syn-Apps can be utilized in your environment.

Avaya Alert


  • Supports Avaya IP Office and Aura
  • Deliver audio/visual notifications to Avaya 9600 and 96x1 Series Phones
  • Integration Protocol – SIP


  • Preferred Solution Partner since 2001
  • Supports customers running CUCM 7.x and greater
  • Deliver audio/visual notifications to over 40+ phone models
  • Integration Protocol – SIP

Mitel /

  • TechConnect Member since 2009: Technology Alliance Partner
  • Supports customers running Mitel Connect (on-prem & hybrid), & ShoreTel Director 9.x and greater
  • Deliver audio/visual notifications to PAPI-enabled ShoreTel phones
  • Integration Protocol - SIP


  • Supports SIP Call Control Managers: 3CX, Asterisk, BroadSoft, Jive, & Mitel
  • Deliver notifications to multicast-enabled SIP Phones
  • Compatible with SIP PBX Phones: Aastra, Mitel, Polycom, SNOM, & Yealink
  • Integration Protocol - SIP

The truly surprising benefit of the system was the sound quality on our show floors. With the engineering design work that was done by Syn-Apps, the music on our show floors is just amazing. We no longer have tinny sounding music or dead spots on the show floor. By having even sound throughout the space, we can actually lower the volume. This still gives us rich sound over the whole floor but allows our staff and customers to easily communicate. It really sets a pleasant shopping experience for our customers.

Scott Downs, Director of Information Technology, American Furniture Warehouse

We’ve being using SA-Announce for five years. We use it for several things, primarily, everyday paging to endpoints across multiple locations, such as all office phones and warehouses, emergency announcements, and most recently, for scheduled pages to signal breaks.

Craig Ponto, Network Administrator, Zero-Zone



Syn-Apps LLC



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