CallReplay is an easy-to-use call recording solution developed by RAI Software and exclusively re-sold in the U.S. by Syn-Apps. It implements corporate call record keeping policies and provides secure, easy access to call records.
Record & Monitor Calls - All Cisco VoIP & mobile phone calls can be recorded. Recordings can be used for training, monitoring quality control, and security purposes. Users can also listen to any active calls, without the need to conference. Additionally, listeners can whisper to the agent without being heard by the external party - which is an especially useful feature for call training purposes.
Replay Phone Calls - Replay calls using the web audio player, desktop audio player, or IP phone service
Browse Recordings by User - Follow a call as it is transferred, put on hold, or parked. Run call reports to see the number of calls made and received by each agent
Flexible Playback & Organization Features - Upon review, phone recordings can be downloaded, given annotations, and e-mailed to appropriate personnel. Calls can be organized manually or automatically using flexible, color coded folders. Rules and filters are used to organize calls by phone number(s) or user patterns
Simple Configuration - CallReplay supports both SPAN and Forked recording. SPAN recording assures zero impact of recordings on PBX performance and improves system reliability. With SPAN recording, any phone models, including analog, can be recorded. Forked recording is used for Cisco environments. A wizard automates Forked recording configuration in CUCM
Call Retention & Storage - Recordings can be kept for a period of time or until the hard- drive is full. CallReplay’s recording capacity allows up to 1,000 simultaneous calls on a single system. Its retention capacity supports 170 hours per GB, or about 18,000 compressed talk hours on one 120 GB HDD. Calls can be archived to DVDs, HD-DVDs, BluRays, or SANs. A single DVD can store up to 15,000 calls of 5 minutes each. Administrators can export selected calls to a ZIP archive or Excel file.
CallReplay's call recording software is compatible with multiple PBX systems.
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